In the Assistant tab, enter the issue/topic in the field box. Click the Help icon at the top to open the QB Assistant window.Let’s log into your company to get the support details. While the Callback feature allows you to speak with our specialists. If you still wish to get in touch with our QuickBooks Online Care Team, select the Chat option for real-time assistance. May I know if you’re referring to the subscription fee? Did you encounter any errors? However, I need more details to ensure a timely solution. I can answer any questions you may have about QuickBooks including subscription issues. I want to make sure you get the answers regarding your account status and I'll be right here if you need further help. Post here again after contacting support. When you're connected, provide all the information about your concern with our representative. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. When using this option, make sure to enable pop-ups windows.Enter you account contact information then press Get a chat.Choose Chat with us to initiate a discussion with a live agent.On the next screen, scroll down to How would you like to connect with us section.Enter the keyword Account Management and Billing in the What can we help you with? box.Go to the Help menu in QuickBooks, then choose the Search tab.We have dedicated customer service agents who can review your company ID and update your account details. Follow these steps to get a live support to help you: I want to check on this for you, but account related concerns are mainly handled by our live support.įor security purposes, we do not handle account management questions to protect your data in this public page. If you've already registered for the test or taken the test within 30 days, and request a refund, we will deduct the cost of the voucher ($125) from your refund.Thanks for posting here in the community for QuickBooks, want to make sure you're able to get your account up and running. If your purchase includes a voucher code ($125 value) to take the Intuit QuickBooks Certified User exam, you will lose this voucher if you refund your purchase within 30 days. Use of QuickBooks Certification Voucher before refund Please note, if you use any of the included QuickBooks Certification vouchers within 30 days, we have to deduct the cost of the vouchers ($125 each) from your refund.Īfter 30 days, we'll stop your monthly subscription for live services (these include weekly live classes, Q&A sessions, and "ask the instructor") but you can keep your access to the entire learning library (including all updates to those courses). To cancel your membership, please send an email to within 30 days of purchase and you'll receive a full refund. Please note, if you use any of the included QuickBooks Certification vouchers within 30 days, we have to deduct the cost of the vouchers ($125 each) from your refund. If you're not satisfied for any reason, please send an email to within 30 days of purchase and you’ll receive a full refund. We will, however, keep your credit so that you may attend another class in the future. we do not provide refunds if you don’t attend class. If you attend class and it doesn't meet your expectations, just let your instructor know by the end of the first day of class. To cancel your seat in a live class, please notify us at before the first day of your class and you'll receive a full refund.
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